Privacy Policy | quoteable

Quoteable ("we", "us", "our") operates the website quoteable.com.au and the Quoteable mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

We may collect the following types of information:

Account information: Name, email address, phone number, and password when you create an account.
Profile information: For tradespersons — business name, ABN, trade types, service areas, portfolio photos, and qualifications. For homeowners — property details and suburb.
Job and project details: Descriptions, photos, budgets, and other information you provide when posting jobs or showcasing projects.
Messages: Content of messages exchanged between homeowners and tradespersons through our platform.
Usage data: Information about how you interact with our platform, including pages visited, features used, and device information.
Location data: Suburb and general area for matching homeowners with local tradespersons.

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain the Quoteable platform.
Match homeowners with relevant tradespersons based on trade type, location, and job requirements.
Facilitate communication between homeowners and tradespersons.
Send notifications about job updates, messages, and platform activity.
Improve our platform, features, and user experience.
Respond to your enquiries and provide customer support.
Comply with legal obligations and enforce our Terms of Service.

3. AI-Powered Features

Quoteable uses artificial intelligence to enhance your experience, including:

Smart matching: Our recommendation algorithm analyses job requirements and tradesperson profiles to suggest relevant matches.
Receipt scanning: We use AI to extract information from uploaded receipts for record-keeping purposes.

AI processing is performed on our secure servers. We do not sell your data to third-party AI providers for model training.

4. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

Between users: When you interact with another user (e.g., a homeowner viewing a tradie's profile, or a tradie viewing a job listing), relevant profile and job information is shared.
Service providers: We use trusted third-party services for hosting (Supabase, Vercel), email (Resend), and analytics. These providers only access your data as needed to perform their services.
Legal requirements: We may disclose information if required by law or to protect our rights, safety, or property.

5. Data Storage and Security

Your data is stored securely using Supabase, with servers located in Australia where available. We implement row-level security policies to ensure users can only access their own data. All connections to our platform are encrypted using TLS/SSL.

6. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or outdated information.
Request deletion of your account and associated data.
Opt out of marketing communications at any time.

To exercise any of these rights, please contact us at hello@quoteable.com.au.

7. Cookies and Tracking

We use essential cookies to keep you logged in and remember your preferences. We do not use third-party advertising cookies or cross-site tracking.

8. Children's Privacy

Quoteable is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Quoteable
Email: hello@quoteable.com.au
Website: quoteable.com.au